Contact

Our specialised support team is available to assist you reliably and competently with questions and concerns about Thorn Capstead. Whether you want information, are already registered, or use the platform – we take care of you personally so you always feel well supported.

How to contact us

We help you quickly and precisely with all matters related to your account and the use of Thorn Capstead. The team operates Monday to Friday during business hours (CET) and handles high-priority requests. Typical areas where we support you:

• Account opening and verification as well as full account management (incl. profile and risk settings)
• Technical support for using the platform, the app or for errors
• Questions about deposits, withdrawals, processing times and supported payment methods
• Detailed information on features, strategies, AI algorithms and available trading tools
• Feedback, ideas and suggestions for improving the platform
• Support for all other concerns – from general questions to individual needs

Register

Use the secure contact form below. Fill in all relevant fields so we can process your request accurately and quickly. You will usually receive a response within 24 hours on working days – often sooner. For urgent technical problems a live chat is available (weekdays 9am–6pm).

Contact information

Email: [email protected]

Address: 221B Baker Street, NW1 6XE, London, United Kingdom

Our goal is to make your experience with Thorn Capstead as pleasant, smooth and successful as possible. We therefore value clear communication, transparency and solution-oriented support. You can contact us via the form, by email or – in selected cases – by phone. Your satisfaction and security are our priorities.